Return and Refund Policy
The ErgoChock may be returned for a full refund, less the cost of shipping within 30 days of purchase. To be eligible for a refund, your item must be unused and in the same condition that you received i t. It must also be in the original packaging.
All refunds must be returned to High Speed Metal Fabrication / Ergochock at the customers expense.
To complete your return, we require a receipt or proof of purchase from the original owner.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
All returns for replacement policies are covered under the LIMITED LIFETIME WARRANTY, see below. For warranty information and authorization, send us an email at email@example.com and send your item to: 5100 Bulwer, St. Louis, MO, 63147, United States.
To return your product, after you have contacted us and received either a return or refund authorization, you should mail your product to: 5100 Bulwer, St Louis, MO, 63147, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LIMITED WARRANTY: High Speed Metal guarantees the products it manufactures or sells against defects in workmanship and material for a period of one (1) year from the date of shipment or date of invoice, whichever is later. The product must be used, maintained and installed according to the instructions and procedures provided, or this warranty is void. Any alteration or modification of the product will also void this warranty. High Speed Metal’s OBLIGATION UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS. Refunds are not accepted, we will allow return for repair or replacement for any “reasonable” cause for a period of (1)year from the date of shipment. Limited Lifetime warranty covers “standard” use with proper product assembly and only covers defects in materials or production, i.e. REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS. No other warranty or remedy shall be provided. This warranty specifically does not guarantee or cover payment or reimbursement of any damages or consequential damages other than repair or replacement of the product.
Any default claim under this warranty must be made in writing within twelve (12) months of the date of shipment or the date of invoice, whichever is later. Lifetime Warranty Claims must include original invoice information. The owner must prepay shipping costs of all products returned to High Speed Metal under this warranty. If it is determined that the product is defective in material and /or workmanship the repair or replacement will occur, at High Speed Metal’s option, at no charge and return freight prepaid by High Speed Metal. All other return of the product to the owner shall be at the owner’s expense.
High Speed Metal AND ITS AUTHORIZED AGENTS, EMPLOYEES AND REPRESENTATIVES SPECIFICALLY AND EXPRESSLY DISCLAIM ANY AND ALL OTHER WARRANTIES, INCLUDING THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND/OR ANY WARRANTY OF MERCHANTABILITY, THAT MIGHT OTHERWISE BE APPLICABLE UNDER ANY STATE OR FEDERAL LAW.